Our Commitment to Your Privacy

The College Board respects your privacy, and we are committed to protecting it.

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Notice to EU Residents

The College Board is providing this supplemental privacy notice to give individuals in the European Union (EU) this additional information required by the EU General Data Protection Regulation (GDPR). These provisions, together with the statements in the College Board Privacy Notices, explain our practices with regard to processing EU residents’ personal data.

Information About the College Board

This notice is being given by the College Board to EU residents.

Mail:

The College Board
250 Vesey Street
New York, NY 10281
Phone: 212-713-8000

Customer Service Contact Information:

Email: eucustomerservice@collegeboard.org
Phone: (844) 849-3551

Cookies

When you visit our website, we place cookies on your computer. Cookies are small text files that websites send to your computer or other internet-connected device to uniquely identify your browser or to store information or settings in your browser. We use both temporary (session) cookies and persistent cookies, which allow us to recognize you when you return. Cookies help us provide a customized experience and enable us to detect certain kinds of fraud. In many cases, you can manage cookie preferences and opt out of having cookies and other data collection technologies used by adjusting the settings on your browser. All browsers are different, so visit the help section of your browser to learn about cookie preferences and other privacy settings that may be available.

Flash Cookies

We may use Flash cookies (also known as local shared objects) and similar technologies to personalize and enhance your online experience. A Flash cookie is a small data file placed on a computer using Adobe® Flash technology. The Adobe Flash Player is an application that allows rapid development of dynamic content, such as video clips and animation.

We use Flash cookies to personalize and enhance your online experience and to deliver content for Flash players. We may also use Flash cookies for security purposes, to gather certain website metrics, and to help remember settings and preferences. Flash cookies are managed through a different interface than the one provided by your web browser. To manage Flash cookies, please visit the Adobe website. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain content and features on our website.

How We Process Your Personal Data

The College Board requires certain Personal Information from you in order to provide you with our products and services. Our registration forms indicate which data elements are required for our contracts. If you do not provide these data elements or you provide inaccurate information, this will invalidate your registration.

This Privacy Notice explains the reasons why we collect your Personal Information and how we process it. We collect and process your information based on the lawful basis described below:

  • To fulfill a contract with you, such as to provide a College Board test or a test offered by another company on behalf of the College Board
  • We may provide Personal Information to our subcontractors (processors) and other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures. For example, we use service providers to help process and score our tests
  • To process a payment, to create an account on our website, and for website management
  • With your consent, to send you marketing emails communications or to send your scores to your designated recipients

We may also process your Personal Information for the purposes of our legitimate interests, provided that such processing shall not outweigh your rights and freedoms. In particular, we may process your Personal Information as needed to:

  • Protect you, us, or others from threats (such as security threats or test fraud)
  • Improve College Board tests and support College Board research initiatives
  • Comply with the laws that are applicable to us around the world
  • Enable or administer our business, such as for quality control, consolidated reporting, and customer service
  • Manage corporate transactions, such as mergers or acquisitions
  • Understand and improve our business, improve test integrity, and for research purposes

Automated Decision Making and Profiling

The College Board may use automated processes in connection with scoring tests and for similar purposes, as needed to provide the test services that you have requested. All such decisions are subject to human review. We will not make automated decisions about you that may significantly affect you, unless (a) the decision is necessary as part of a contract that we have with you, (b) we have your explicit consent, or (c) we are required by law to use the technology. You can learn more about test scoring by reading the information posted on our website about each of our tests.

In some cases, we use certain elements of personal data for College Board research. For example, we may consider how certain types of test takers (such as nonnative English speakers) respond to specific test questions. Our research initiatives reflect our commitment to fairness and equity in testing, helping to ensure that our tests are accessible and free from bias. They also seek to improve teaching, learning, and assessment. Our research results do not contain any identifiable data and are not used to target or profile individuals. Learn more about College Board research by visiting the Research section on our website: https://research.collegeboard.org/

Your Rights

As stated in this Privacy Notice, you always have the right to object to our marketing communications. To opt out of emails, simply click the link labeled unsubscribe at the bottom of any email we send you.

The College Board also respects the rights of EU residents to access, correct, and request erasure or restriction of their Personal Information as required by law. This means:

  • You have a right to know whether or not the College Board maintains your Personal Information. If we do have your Personal Information, we will provide you with a copy (subject to the rights of others). If your information is incorrect or incomplete, you have the right to ask us to update it
  • You have the right to object to our processing of your Personal Information

You may also ask us to delete or restrict your Personal Information
To exercise these rights, please contact us via email at eucustomerservice@collegeboard.org or write to us at the U.S. address above, and a member of our customer service team will assist you. Please understand that we may need to verify your identify before we can process your request. Additionally, our ability to delete Personal Information will be limited in those cases where we are required to retain records, such as in connection with score reports and test security processes.

If you believe that we have processed your Personal Information in violation of applicable law, you may file a complaint with the College Board Office of General Counsel or with a supervisory authority.

Data Retention

We will retain your Personal Information for as long as the information is needed for the purposes set forth above and for any additional period that may be required or permitted by law. You may request that we delete your Personal Information by contacting us via email at eucustomerservice@collegeboard.org. Unless we are required by law or have a legitimate interest to retain your information, we will delete it within 30 days of your request.

This policy takes effect May 25, 2018.